Superfluity

[stoutfellow]

A few days ago, I decided that it was time to use my long-dormant online banking account. Unfortunately, I'd forgotten not just the password but the username. Checking the FAQ, I saw that this problem could be dealt with by phoning :number: or e-mailing :address:. Being rather averse to telephoning strangers, I chose the latter option.

Today, I received an e-mailed response. It advised me to call :number:.

I'm feeling rather peeved by this.