Left and Right

[stoutfellow]

I just sent the following e-mail to the company (name redacted) which provides my computer's firewall service.

Some time ago - at least two years - I arranged to pay my ### subscription automatically. I have been informed of the renewal of that subscription each of the last two years. Each of the last two years, I have been pestered by warnings that my subscription was about to expire, after it had already been renewed. Now, the copy of ### on my computer informs me that my subscription has expired and my systems are at risk; when, out of curiosity, I click on "Renew Now", I am informed that my subscription expires in June 2014.
I am disturbed by the possibility that my computer is currently unprotected; even if it is not, I am annoyed by this preposterous disconnect between my actual renewal and ###'s understanding of that renewal. This is the second year that this has happened, and if your company cannot get its left hand and right hand to some sort of mutual understanding, I shall have to seriously consider switching to another service.

Really, now, this is unsupportable.