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Pointing Fingers
Apr. 12th, 2012 10:27 amI am furious, just now. Partly at myself, but even more at a company called Trilegiant (aka Protection Plus).
Back in 2004, I received a letter from those people announcing that they would be charging me upwards of $100 to continue their services. I did not recognize the name, and called them to tell them I had not asked for and did not desire their services. It turned out that, in fact, I had asked for those services some years earlier, and they had changed their name. In any case, googling revealed that they had had numerous complaints from customers, and so I was well rid of them.
A couple of days ago, I received another letter from them, announcing that the cost of their services was going up. This time I recognized the name. A few minutes ago, I called them to remind them that I had cancelled their services years ago, and still did not want them. The service operator insisted that I had paid for a three-year membership in 2009, and this was merely a renewal. I rejected the claim, and in any case told him to cancel.
I just checked my records. I did, indeed, pay that bill in 2009. I must have assumed it was something else, something offered by my credit card company itself. I am somewhat mortified to realize that the poor service operator was telling the truth. However, I am incensed that - five years after I dropped their services - they snuck back in.
Fool, me. Villains, them.
Back in 2004, I received a letter from those people announcing that they would be charging me upwards of $100 to continue their services. I did not recognize the name, and called them to tell them I had not asked for and did not desire their services. It turned out that, in fact, I had asked for those services some years earlier, and they had changed their name. In any case, googling revealed that they had had numerous complaints from customers, and so I was well rid of them.
A couple of days ago, I received another letter from them, announcing that the cost of their services was going up. This time I recognized the name. A few minutes ago, I called them to remind them that I had cancelled their services years ago, and still did not want them. The service operator insisted that I had paid for a three-year membership in 2009, and this was merely a renewal. I rejected the claim, and in any case told him to cancel.
I just checked my records. I did, indeed, pay that bill in 2009. I must have assumed it was something else, something offered by my credit card company itself. I am somewhat mortified to realize that the poor service operator was telling the truth. However, I am incensed that - five years after I dropped their services - they snuck back in.
Fool, me. Villains, them.
